Privacy Policy

Last Updated: 13 August 2026

1. Introduction

Cell Safe Bank – The Egyptian Company for Stem Cells respects its customers’ privacy and is committed to protecting their personal information and confidential sample-related records in accordance with the laws and regulations of the Arab Republic of Egypt, including Personal Data Protection Law No. 151 of 2020 and its Executive Regulations.

Cell Safe Bank is licensed by the Egyptian Ministry of Health and Population under:

Stem Cell Bank License No. 1 of 2009, and is internationally accredited by:

AABB – Association for the Advancement of Blood & Biotherapies.

This Privacy Policy explains how we collect, use, retain, protect, and share information when customers visit our website, contact us, complete customer forms, enter into a storage agreement, make a payment, or use our services.

2. Nature of Cell Safe Bank’s Services

Cell Safe Bank is a private family bank that provides processing, cryopreservation, and storage services for stem cells and biological tissues exclusively for the contracting customer or family.

The Bank’s services include:

Storage of stem cells obtained from umbilical cord blood collected at birth – Cord Blood Banking.
Storage of umbilical cord tissue collected at birth – Cord Tissue Banking.
Storage of placental tissue collected at birth – Placental Tissue Banking.
Storage of stem cells obtained from bone marrow – Bone Marrow Banking.
Storage of dental pulp obtained from children’s deciduous teeth – Dental Pulp Banking.

Depending on the selected service, Cell Safe Bank’s procedures may include:

Coordination of sample collection or receipt.
Secure transportation from the hospital or collection location to the Bank’s laboratory.
Sample receipt, identification, and assignment of a unique, non-repeated code.
Assessment of the sample, tissue, or cells for safety, quality, viability, and storage eligibility.
Processing of the sample or cells, depending on the selected service.
Cryopreservation and long-term storage.
Issuance of reports and storage certificates.
Sample transfer or release following documented written instructions from the legally authorized person.
Storage-continuity arrangements in force majeure circumstances under the storage agreement.

Cell Safe Bank does not provide:

Medical diagnosis.
Medical advice or consultation.
Healthcare or medical treatment.
Bone marrow extraction from the customer.
Stem cell therapy.
Stem cell transplantation or injection.
A guarantee that a stored sample will be used in the future.
A guarantee that a sample will be suitable for a particular treatment.
A guarantee that any future treatment will be available or successful.

Any assessment associated with the Bank’s services is performed solely to determine the safety, quality, viability, and storage eligibility of the sample, tissue, or cells. It is not performed for diagnostic or treatment purposes.

3. General Personal Information We Collect

The information required depends on the selected service and may include:

Full name.
National identification or other identification details.
Date of birth.
Residential address.
Mobile and landline telephone numbers.
Email address.
Signatures and written consent records.
Legal guardian information and authority, where applicable.
Contractual and selected-service information.
Invoices, payment records, and renewal records.
Customer-service communications and complaints.
Information provided through our website, telephone, email, or WhatsApp.

4. Sample and Storage Information

Cell Safe Bank may retain:

The sample’s unique, non-repeated identification code.
Sample type and source.
Date and location of collection or receipt.
Physician, hospital, dentist, or clinic details connected with collection.
Sample transportation records.
Sample receipt and identification records.
Sample assessment, processing, cryopreservation, and storage records.
Contamination and sample-safety results.
Cell count, viability, and quality-control results, depending on the service.
Sample acceptance or rejection decisions and reasons.
Laboratory reports and storage certificates.
Renewal records.
Sample transfer, release, or destruction requests and records.
Records of any emergency transfer to another bank to ensure continuity of storage.

Cell Safe Bank does not perform genetic testing for diagnostic, treatment, or research purposes as part of the storage services described in this Policy.

5. Forms for Cord Blood, Cord Tissue, and Placental Tissue Banking

For Cord Blood Banking, Cord Tissue Banking, or Placental Tissue Banking, the customer completes the required forms and documents, including:

5.1 Parent’s Checklist

This form may collect:

Mother’s name and date of birth.
Father’s name and date of birth.
Family address.
Mobile and landline telephone numbers.
Email address.
Obstetrician’s name and contact details.
Expected delivery date.
Expected mode of delivery.
Hospital name, address, and telephone number.
Information about how the customer learned about Cell Safe Bank.

5.2 Medical Questionnaire

This form collects limited information concerning the mother’s medical history and relevant family history where necessary for sample safety, including:

Current antibiotic or medication use.
History of certain infections or vaccinations.
Blood transfusion or exposure to another person’s blood.
Accidental needle-stick history.
Organ or tissue transplant history.
Certain infectious-disease screening information.
Certain neurological information.
Relevant family medical-history information required for sample-safety assessment.

This information is collected solely to determine the safety, quality, and storage eligibility of the sample. It is not used to provide medical diagnosis, advice, healthcare, or treatment.

6. Bone Marrow Banking Information

For the Bone Marrow Banking service, the second party to the storage agreement is the customer who owns the cells and sample, rather than the customer’s parents or legal guardian.

Cell Safe Bank may collect:

Full name.
National identification or another identity document.
Date of birth.
Residential address.
Telephone number.
Email address.
Signature and written authorizations.
Details of the physician, hospital, or facility where the sample was collected, where required.
Sample receipt and transportation information.
Assessment results required to determine the sample’s safety, quality, viability, and storage eligibility.
Cell processing, cryopreservation, and storage records.
Invoices, payment records, and renewal records.
Sample-related communications and requests.

The customer is the owner of the cells and the person entitled to issue instructions concerning the sample. Provisions concerning parental guardianship over a child’s sample or the transfer of authority to the child upon reaching a particular age do not apply to this service.

Cell Safe Bank does not extract bone marrow from the customer. It receives, processes, cryopreserves, and stores stem cells obtained from bone marrow in accordance with the storage agreement.

7. Dental Pulp Banking Information

For the storage of dental pulp obtained from children’s deciduous teeth, the parent or legal guardian completes the:

Dental Pulp Banking – Parent’s Checklist

This form may collect:

Mother’s name and date of birth.
Mother’s mobile number and email address.
Father’s name and date of birth.
Father’s mobile number and email address.
Family address.
Child’s full name and date of birth.
Dentist’s name.
Dental clinic address.
Dentist’s mobile number.
Dental clinic telephone number.
Information about how the customer learned about Cell Safe Bank.

Cell Safe Bank also requests a copy of the child’s birth certificate for Dental Pulp Banking only in order to:

Verify the child’s identity.
Confirm the child’s date of birth.
Connect the deciduous tooth and dental pulp sample to the correct child.
Verify the authority of the parent or legal guardian.
Maintain accurate sample identification and traceability.

Any assessment performed after receipt of the tooth or dental pulp sample is carried out solely to determine the sample’s safety, quality, viability, and storage eligibility. It does not constitute medical or dental diagnosis or treatment.

8. Customer File and Unique Code

Cell Safe Bank creates one confidential customer file for each contracted storage service and assigns one unique, non-repeated code to the file and corresponding sample.

The customer file may contain:

The signed storage agreement.
The customer forms applicable to the selected service.
The Medical Questionnaire, where required.
The child’s birth certificate for Dental Pulp Banking.
Identification and consent documents.
Sample receipt and transportation records.
Sample-safety and storage-eligibility results.
Processing, cryopreservation, and storage records.
Reports and storage certificates.
Invoices, payment records, and renewal records.
Service-related communications, complaints, and requests.

The same code connects the customer’s documents, sample-assessment results, and storage records while reducing unnecessary use of the customer’s name and identifying information during processing and storage.

The code does not make the information completely anonymous. Certain authorized personnel can connect the code to the customer’s file when operationally or legally necessary.

Access to the customer file and the connection between the code and the customer’s identity is restricted to personnel whose duties require it.

9. How We Collect Information

Cell Safe Bank may collect information through:

Storage agreements.
Consent forms.
The Parent’s Checklist.
The Medical Questionnaire.
The Dental Pulp Banking Parent’s Checklist.
Identification documents and birth certificates submitted by customers.
Our website and registration forms.
Telephone calls.
Email.
SMS and WhatsApp.
Our customer relationship management system.
Cloud systems used within Egypt.
Authorized company devices.
Sample receipt, transportation, assessment, processing, and storage activities.
Payments processed through Paymob.

10. How We Use Information

Cell Safe Bank uses information to:

Register customers and prepare storage agreements.
Verify customer identity and legal authority.
Verify the child’s identity and guardian’s authority for services involving children.
Coordinate sample collection, receipt, and transportation.
Assign a unique code to each sample.
Assess the safety, quality, and storage eligibility of the sample, tissue, or cells.
Process, cryopreserve, and store accepted samples.
Maintain accurate sample identification and traceability.
Issue reports and storage certificates.
Prepare invoices and record payments.
Communicate about sample collection, receipt, assessment, or storage.
Communicate about fees and renewals.
Carry out an authorized written request to transfer, release, or destroy a sample.
Implement storage-continuity arrangements in force majeure circumstances under the storage agreement.
Respond to inquiries, complaints, and customer-support requests.
Protect the security and continuity of storage operations.
Meet contractual, accounting, legal, and regulatory obligations.
Improve our website and customer experience.
Send marketing communications after obtaining the required consent.

11. Sample Ownership and Handling

Cell Safe Bank is a private family bank that stores samples exclusively for the contracting customer or family. It is not a public or donation bank.

Cell Safe Bank does not accept donated samples and does not offer stored samples for donation, sale, exchange, or public use.

Cell Safe Bank does not use stored samples or related information for:

Treatment.
Research.
Genetic testing.
Educational purposes.
Commercial purposes.
Any purpose outside the agreed storage service.

Each sample is collected, transported, assessed, processed, cryopreserved, and stored in accordance with the signed storage agreement and written authorizations.

Once stored, a sample will not be used, withdrawn, transferred, released, destroyed, or delivered to a physician, hospital, laboratory, or other storage bank except upon documented written instructions from:

The contracting customer;
The parent or legal guardian where the sample owner is a child;
The person legally entitled to control the sample; or
A legally authorized representative, where applicable.

Cell Safe Bank will verify the requesting person’s identity and legal authority before carrying out any sample-related instruction.

For samples belonging to children, the provisions concerning parental authority and transfer of authority to the sample owner upon reaching the age specified in the storage agreement and applicable law will apply.

For Bone Marrow Banking, the customer who owns the cells has direct authority to issue instructions concerning the sample.

Cell Safe Bank does not own stored samples and acquires no right to use or otherwise dispose of them. Each sample remains reserved exclusively for the contracting customer or family under the storage agreement.

12. Force Majeure and Continuity of Storage

If Cell Safe Bank becomes unable to continue storing a sample because of force majeure or an emergency circumstance beyond its reasonable control, including bankruptcy or permanent discontinuation of storage services, Cell Safe Bank may, in accordance with the storage agreement, make the necessary arrangements to transfer the sample to another qualified stem cell bank to ensure continuity of storage.

In such circumstances:

The customer will be notified in writing using the contact information registered with Cell Safe Bank.
The transfer will be made solely to protect the sample and ensure continuity of storage.
The customer will not incur additional charges as a result of the transfer, in accordance with the storage agreement.
The minimum records and information required to identify and trace the sample and safely continue its storage may be transferred.
The receiving bank will be required to protect the confidentiality and security of the sample and related records.
The transfer will not constitute a donation, sale, commercial use, or surrender of the customer’s or family’s rights in the sample.

The sample remains reserved exclusively for the person legally entitled to it, whether it remains stored at Cell Safe Bank or is transferred to another bank in an emergency to ensure continuity of storage.

13. Legal Basis and Consent

Cell Safe Bank processes information where necessary to:

Perform the storage agreement.
Act on the customer’s or legal guardian’s written consent and instructions.
Assess the sample’s safety and storage eligibility.
Fulfil a legal or regulatory obligation.
Establish, exercise, or defend legal rights.
Protect the Bank’s systems, laboratory, and storage operations.
Ensure continuity of sample storage under the agreement.

Where information relates to medical history, a child, or a biological sample, Cell Safe Bank obtains the acknowledgments and consents required for the relevant service under applicable law.

Withdrawal of consent does not affect processing lawfully completed before withdrawal and does not require deletion of records that must be retained to perform an active contract or comply with legal, regulatory, accounting, traceability, or quality-control obligations.

14. Sharing of Information

Cell Safe Bank does not sell or rent personal information.

Information may be accessed or shared, only as necessary, with:

Authorized Cell Safe Bank employees.
Authorized personnel working in the Bank’s laboratory.
The Bank’s sample-collection and transportation personnel.
The hospital, physician, dentist, or clinic connected with collection, where necessary.
Paymob for electronic payment processing.
CRM, cloud-hosting, backup, information-technology, and cybersecurity providers operating under appropriate confidentiality and security obligations.
Auditors, insurers, legal advisers, and other professional advisers where necessary.
Governmental, judicial, or regulatory authorities where disclosure is legally required.
A physician, hospital, laboratory, or storage bank following a valid written request from the legally authorized person.
A qualified stem cell bank receiving a sample in a force majeure situation to ensure continuity of storage under the agreement.

Only the minimum information reasonably necessary for the relevant purpose will be disclosed.

15. Data Location

Cell Safe Bank stores and processes customer records inside the Arab Republic of Egypt through:

Its CRM system.
Cloud systems used within Egypt.
Authorized company devices.
Files and systems maintained at the Bank’s facilities.

Cell Safe Bank does not transfer the customer records it maintains outside Egypt as part of its ordinary practices.

If this practice changes in the future, this Policy will be updated and all applicable legal and regulatory requirements will be satisfied before any international data transfer takes place.

16. Electronic Payments

Electronic payments are processed through Paymob.

Cell Safe Bank does not collect or retain complete credit or debit card details.

Paymob, banks, and payment providers process card information under their own security and privacy requirements.

Cell Safe Bank may retain:

Invoice details.
Payment amount.
Payment status.
Transaction number.
Financial reference.
Payment date.

This information is retained to confirm payment and administer the customer’s account.

17. Data Retention

Cell Safe Bank retains customer information, agreements, forms, sample records, sample-safety and quality-control results, and payment records:

Throughout the active storage agreement; and
For up to 10 years after termination of the agreement or transfer, release, or destruction of the sample.

Certain records may be retained for longer where required by:

Applicable law.
A competent authority.
Accounting or tax obligations.
Regulatory requirements.
Traceability or quality-control requirements.
The establishment, exercise, or defense of legal claims.

At the end of the applicable retention period, information will be securely deleted, destroyed, or anonymized where legally and technically possible.

18. Information Security

Cell Safe Bank applies appropriate technical, physical, and organizational safeguards, including:

A unique, non-repeated code for each customer file and sample.
Access restrictions based on job responsibilities.
Authorized company devices.
Controlled CRM and cloud systems.
Physical security for files, laboratory areas, and storage facilities.
Backup and business-continuity procedures.
Employee confidentiality obligations.
System monitoring and security-incident response procedures.
Identity and legal-authority verification before disclosure or sample-related action.
Restricting emergency-transfer records to the minimum information required to identify, trace, and safely continue storing the sample.

No electronic transmission or storage system can be guaranteed to be completely secure.

If a data-security incident occurs, Cell Safe Bank will take the containment, investigation, corrective, and notification measures required by applicable law.

19. Marketing Communications

Cell Safe Bank may communicate marketing offers or content through:

Telephone calls.
Email.
SMS.
WhatsApp.

Such communications will be sent after obtaining the customer’s consent where required.

Marketing consent is optional and is not a condition of receiving storage services.

Customers may withdraw their marketing consent at any time by contacting Cell Safe Bank.

Withdrawal from marketing communications will not stop necessary operational messages concerning the agreement, sample, storage, payment, renewal, sample safety, transfer, release, service termination, or emergency arrangements.

20. Cookies and Analytics

Our website may use essential, analytical, and advertising cookies to:

Operate and secure the website.
Process registration forms.
Remember user preferences.
Measure website performance.
Analyze visitor interactions.
Measure advertising campaigns.
Improve services and user experience.

Non-essential tools may include Google Analytics and Meta Pixel.

Where legally required, non-essential analytical or advertising cookies will be activated only after obtaining the visitor’s consent.

Visitors may manage or reject non-essential cookies through the website’s cookie settings or their browser.

21. Customer Rights

Subject to applicable law and sample-storage obligations, customers or authorized legal guardians may request:

Confirmation of whether their information is being processed.
Access to their information.
A copy of their information, where applicable.
Correction or updating of inaccurate information.
Withdrawal of consent where processing is based on consent.
Objection to or restriction of certain processing activities.
Deletion where legally permissible.
Withdrawal from marketing communications.
Submission of a complaint concerning the handling of their information.
Information about a security incident that may affect their rights.

Cell Safe Bank may request proof of identity and legal authority before processing a request to protect the customer’s information and sample.

The right to deletion does not extend to records that must be retained to perform an active storage agreement or meet legal, regulatory, accounting, contractual, traceability, or quality-control obligations.

22. Accuracy and Customer Responsibilities

The customer confirms that the information provided in the agreement, forms, and supporting documents is accurate and complete to the best of their knowledge.

Customers must notify Cell Safe Bank of any material change or error that may affect:

Customer or sample identification.
The authority of the legal guardian or person legally entitled to control the sample.
Sample safety or storage eligibility.
Payment or renewal communications.
A request to transfer, release, or destroy the sample.
Communication in an emergency.

Incomplete or inaccurate information, or failure to provide required documents, may prevent sample acceptance, suspend processing, prevent the Bank from carrying out certain requests, or affect its ability to continue providing the service.

23. Changes to This Privacy Policy

Cell Safe Bank may update this Privacy Policy to reflect legal, regulatory, technical, or operational changes.

The latest version will be published on our website with its effective date. Customers will be informed of material changes where required.

24. Contact Us

For privacy inquiries, correction requests, withdrawal of marketing consent, or complaints, please contact:

Cell Safe Bank – The Egyptian Company for Stem Cells

Licensed by the Egyptian Ministry of Health and Population
Stem Cell Bank License No. 1 of 2009

Internationally Accredited by:
AABB – Association for the Advancement of Blood & Biotherapies

Website: www.cellsafebank.com
Email: customerservice@cellsafebank.com
Telephone: 01113387777

Main Office:
59 Abdel Moneim Ryad St., Mohandessin, Giza, Egypt.

Banking Facility:
20.5 Km, Cairo–Alexandria Desert Road, Dar El-Mona Medical Resort, Giza, Egypt.